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How to Reset Your Password
Step-by-step guide to resetting your account password securely.
Fixing Inventory Sync Issues
Common causes and solutions for inventory data not syncing between warehouses.
Setting Up Barcode Scanners
Compatible scanner models and configuration for goods receipt.
Understanding OEE Calculations
How TextileERP calculates Overall Equipment Effectiveness metrics.
Multi-Currency Rounding Rules
How rounding works for different currencies and how to configure it.
Exporting Reports to Excel
How to export any dashboard or report to Excel, PDF, or CSV.
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Account & Billing
Account setup, billing, subscriptions, and team management.
Configuration
Module settings, preferences, and customization options.
Integrations
Connecting third-party tools and troubleshooting sync issues.
Reports & Dashboards
Creating, customizing, and exporting reports.
Security
Password policies, 2FA setup, and access permissions.
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Email alerts, in-app notifications, and webhook configuration.
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Frequently asked questions
Go to the login page and click 'Forgot Password'. Enter your email address and we'll send you a secure reset link. The link expires in 24 hours. If you don't receive the email, check your spam folder or contact support.
Check that all warehouses are connected under Settings → Warehouses → Sync Status. Ensure the sync interval is set (default is real-time). If the issue persists, try manually triggering a sync from the warehouse dashboard or contact support.
TextileERP supports most USB and Bluetooth barcode scanners. Go to Settings → Hardware → Barcode Scanners and follow the setup wizard. We support Code 128, QR Code, and EAN-13 formats. A list of tested compatible scanners is available in our documentation.
Yes! We support data import from SAP, Tally, QuickBooks, Excel spreadsheets, and CSV files. Go to Settings → Data Import → Choose Source. Our migration wizard maps your fields automatically. For complex migrations, our team provides hands-on support.
Navigate to Reports → Compliance → Choose Standard (OEKO-TEX, GOTS, ISO, etc.). Select the date range and click Generate. Reports can be exported as PDF, Excel, or sent directly to certification bodies.
TextileERP works on all modern browsers: Chrome 90+, Firefox 88+, Safari 14+, and Edge 90+. We recommend Chrome for the best experience. Mobile access is available through our responsive web app on iOS and Android.
You can reach us through: 1) Submit a ticket from Help Center → Submit Ticket, 2) Email support@textileerp.com, 3) Live chat during business hours (9am–6pm IST), 4) Community forum for peer support. Average response time is under 2 hours.
TextileERP has a responsive web app that works on all mobile devices. Key features like inventory scanning, order approvals, and dashboard viewing are optimized for mobile. A dedicated native app for iOS and Android is coming soon.
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